Online reference service is a reference and bibliographic service of the ILC, in the online format intended for servicing remote users, associated with the search for information on the entire range of thematic areas.
Our help desk performs:
- inquiries about the availability of a specific document in the ILC funds;
- thematic queries (references containing a list of documents on a specific topic);
- factual inquiries (information about a specific event, organization, famous person, definition of a term from reference books, encyclopedias, etc.). For this request, the user receives a certificate indicating the source of information;
- clarifying requests.
Requests are accepted daily in Kazakh and Russian languages and are processed in the order in which they are received. The term for fulfilling requests is from 1 to 3 days.
The archive of completed requests allows you to independently find the necessary information. Main limitations:
Not considered: issues that go beyond the thematic focus of the ILC; requiring clarification and interpretation of laws and regulations; related to the need to provide educational information (solving mathematical, physical, chemical and other problems, writing text papers – abstracts, term papers, diploma theses, etc., translation of texts); incorrectly worded.